Pricing FAQ

1 Credit = 1 psychographic profile analysis or update. Every time our AI analyzes a user's behavior to generate or refresh their psychological insights, it consumes 1 credit. This includes initial profiling from captured events, profile updates from new behavioral data, AI agent actions, and regeneration of insights. Basic event capture (page views, clicks) is completely free and unlimited.

No. Capturing events (page views, clicks, form interactions) is free and unlimited. AWS S3 exports, EventBridge streaming, and SES notifications are also included in your plan limits without consuming psychographic credits. Credits are only used for AI-powered analysis and agent actions.

Our AI intelligently determines when to update profiles based on behavioral significance. Minor interactions may not trigger updates, while major actions (purchases, feature adoption, significant engagement patterns) will. Active users typically consume 3-8 credits per month, but this varies based on their activity level and complexity.

Yes. You can set analysis frequency (real-time, hourly, daily), configure minimum event thresholds for updates, pause analysis for specific user segments, and monitor real-time usage in your billing dashboard. You'll receive alerts at 80% and 95% of your monthly limit.

AI agents consume credits when they perform psychographic analysis or generate personalized content. Growth plans include up to 500 agent actions per month, while Pro plans have unlimited agent actions. Each agent action that requires psychographic processing counts as 1 credit.

Developer (Free): Up to 1,000 Active User Profiles, 5,000 events/month, core psychographic profiling, JavaScript/React SDK, community support. Growth ($149/mo): Up to 25,000 Active User Profiles, full journey builder, A/B testing, real-time engagement engine, unlimited custom segments, priority support (12-hr SLA). Professional ($399/mo): Up to 100,000 Active User Profiles, advanced predictive analytics, full market intelligence, full API access, dedicated account manager, premium support (6-hr SLA). Enterprise: Unlimited profiles, dedicated infrastructure, white-labeling, custom integrations.

Developer: 100 S3 exports, 1K EventBridge events, 100 SES emails monthly. Growth: Unlimited S3 exports, 100K EventBridge events, 1K SES emails. Pro: Unlimited S3 exports, 1M EventBridge events, 10K SES emails. All plans include real-time streaming capabilities and automated export scheduling.

Developer: View-only attribution reports. Growth: Full Meta CAPI integration with 5,000 conversion forwards/month. Pro: Complete attribution with Meta + Google Ads + GA4, supporting 50,000 conversion forwards/month. All forwarded conversions include psychological context and attribution modeling.

Growth: $5 per additional 1,000 Active User Profiles. Professional: $3 per additional 1,000 Active User Profiles. You'll receive email alerts at 80% and 95% usage. All overages are clearly itemized on your next invoice. No service interruptions or throttling — your users keep getting served.

Yes. Upgrades are immediate with prorated billing. Downgrades take effect at your next billing cycle. Existing data, profiles, and configurations are preserved on all plan changes. Annual billing saves 10% on Growth and Professional plans.

knXw includes 12+ specialized AI agents: Self-Optimizing Engagement Architect (auto-tunes personalization), Psycho-Forensic Debugger (diagnoses journey friction), Ethical AI Guardian (compliance monitoring), Growth Orchestrator, Churn Predictor, A/B Test Optimizer, and more. They work autonomously to analyze patterns and take actions based on your configured rules.

Developer: Agents are read-only (insights only, no actions). Growth: 500 agent actions per month (actions like sending emails, updating profiles, creating segments). Pro: Unlimited agent actions and custom automation workflows. Enterprise: Dedicated agent compute resources and custom agents.

Our onboarding system is fully AI-driven and contextual. Instead of static tutorials, an AI assistant guides you through personalized tasks based on your setup, answers questions in real-time, and validates your progress. It adapts to your role, existing data, and goals to create a unique learning path.

Pro plans include: Cohort analysis with psychological segmentation, advanced attribution modeling, custom dashboard creation, exportable reports with psychological context, full API access for custom integrations, batch analytics for large datasets, and temporal trend analysis with confidence scoring.

knXw connects to your AWS account via IAM roles or access keys. S3 integration automatically exports psychographic data in JSON/CSV formats. EventBridge streams real-time events to your workflows. SES sends personalized emails based on psychological triggers. Setup is guided through our interface with validation testing.

Meta (Facebook/Instagram) via Conversions API, Google Ads via Enhanced Conversions, and Google Analytics 4 via Measurement Protocol. We send conversion events with psychological context, enabling ad platforms to optimize for users similar to your best converters. All integrations include test mode and error tracking.

Our AI models achieve 95%+ accuracy for core personality traits and emotional states, validated against established psychological frameworks (Big Five, DISC, emotional intelligence models). Confidence scores are provided for all analyses, and our 'Explainable AI' features show exactly how conclusions were reached.

knXw is built privacy-first: automatic PII detection and hashing, granular consent management, one-click data exports and deletions, audit logs for all data operations, and dynamic compliance monitoring. Our Ethical AI Guardian agent proactively flags potential privacy issues and dark patterns.

Yes. All your data (events, profiles, insights, configurations) can be exported in standard formats (JSON, CSV). Integration configurations can be exported as Infrastructure-as-Code templates. We provide migration assistance for Enterprise customers and maintain data portability standards.

SSO/SCIM integration, dedicated LLM instances, custom AI agent development, advanced compliance automation (GDPR/CCPA/HIPAA), SLA guarantees with 99.9% uptime, on-premises deployment options, white-label solutions, custom integration development, and dedicated customer success teams.

Each workspace is completely isolated with its own database partition, API keys, integration credentials, and user access controls. Row-level security ensures no data leakage between tenants. Enterprise customers can have multiple workspaces with centralized billing and management.

Developer: Community forum and documentation. Growth: Email support with 12-hour SLA plus AI-assisted onboarding. Professional: Priority support with 6-hour SLA, monthly strategy calls, and dedicated account manager. Enterprise: 24/7 phone support, dedicated technical account manager, and custom SLA agreements.

Yes. Enterprise customers can negotiate custom Master Service Agreements including liability caps, custom SLAs, data processing agreements, volume discounts, and specialized compliance requirements. We offer quarterly and annual contract terms with flexible payment options.

Basic setup takes 5-10 minutes (add JS snippet, verify tracking). First psychographic insights appear within 15-30 minutes of user activity. Full platform onboarding with AI assistance typically takes 2-3 hours across several sessions. Complex integrations (AWS, ad platforms) can be completed within a day.

Your personal AI assistant guides you through: Client app creation, tracking snippet installation, integration testing, first data analysis, engagement rule setup, and ongoing optimization recommendations. It adapts to your technical skill level and business goals.

Yes. We provide migration guides for Google Analytics, Mixpanel, Amplitude, Segment, and custom solutions. Pro+ plans include assisted migration services to map existing events to knXw's psychographic framework. Historical data can often be imported and retroactively analyzed.

14-day money-back guarantee on first-time annual subscriptions. Monthly subscriptions can be cancelled anytime with no penalties. Free Developer plan includes all core features with no time limit. Pro and Enterprise trials available with full feature access for qualified prospects.

knXw is ideal if you: want to understand user motivations beyond demographics, need personalized engagement at scale, require ROI attribution for ad spend, have compliance requirements, or want AI-driven insights. Our AI assistant can provide a personalized assessment during onboarding.